Senior Lead Intake Specialist

CITY OF WOONSOCKET, RHODE ISLAND

Personnel Division

Employment Advertisement

SENIOR LEAD INTAKE SPECIALIST

Working under the Lead Hazard Program Manager, the Senior Lead Intake Specialist will oversee the sub-grantee intake staff, as well as serve as the first checkpoint in the HUD grant process.  Specifically ensuring that all completed intake files are properly set up, accurate and compliant with all HUD guidelines before any grants are formally submitted.  In addition, the Senior Lead Intake Specialist will assist in the completion of environmental reviews, as well as work directly with unit occupants to ensure that housing units remain lead safe once unit remediation is completed.  The person in this position must have knowledge of lead hazard exposures, knowledge of LIHEAP and HUD guidelines and regulations, and proficiency with Microsoft Office.  A high school diploma is required, a bachelor's degree in a related field, or equivalent experience in intake or housing operations is preferred.  This position requires a person with a strong attention to detail, the ability to manage staff, as well as excellent interpersonal skills when dealing with unit occupants and homeowners.  Bilingual Spanish ability is preferred.

Application Deadline:     Monday, June 1, 2026

Classification:     Non-Union/Non-Classified

Salary Rate:     $800.00/Per Week

Hours of Work:     40-Hours Per Week

To Apply:  The City of Woonsocket offers a competitive benefit and compensation package.  For more information on this position including a full position description and application visit the “Employment” section on the City of Woonsocket website via the following URL: 

https://www.woonsocketri.gov/personnel-department/pages/employment-opportunities

Please forward your completed application and resume to Nikki Aphonphanh, Personnel Division, City of Woonsocket, 169 Main Street, Woonsocket, RI 02895.  You may send your information electronically to naphonphanh@woonsocketri.gov.

A City of Woonsocket Application for Employment must be completed and one can be obtained by visiting the “Employment” section of the City’s website at www.woonsocketri.gov.

About Woonsocket:  A City that upholds forward thinking principles for both employees and residents.  Located in Rhode Island’s Blackstone Valley, the City of Woonsocket is a vibrant, urban community and is surrounded by the growing suburban communities of Lincoln, Cumberland and North Smithfield, and boasts a positive business climate where City officials and the business community work together to build a strong economy.  Woonsocket is centrally located in the Boston/Worcester/Providence triangle, and home to CVS Corporation, a Fortune 500 company.

JOB TITLE:                                       Senior Lead Intake Specialist

DEPARTMENT/DIVISION:              Department of Planning & Development

SALARY/HOURS:                             $20.00/per hour  /  40-hour work week

CLASSIFICATION:                           Non-Union/Non-Classified Plan

POSITION SUMMARY:  Working under the Lead Hazard Program Manager, the Senior Lead Intake Specialist will oversee the sub-grantee intake staff and provide direct support for intake operations as needed. This role will serve as the first checkpoint for reviewing all completed intake files, ensuring proper setup, accurate data, and compliance with HUD guidelines, assuring the grant target number of intakes are constantly and accurately being submitted. The Senior Lead Intake Specialist will also assist in completing environmental reviews and will work directly with unit occupants after remediation to ensure units remain lead safe. This position requires strong attention to detail, expertise in HUD guidelines, and a commitment to maintaining safe living environments.

DUTIES & RESPONSIBILITIES:

• Oversee Sub-Grantee Intake Staff: Supervise and support intake staff to ensure accurate and efficient processing of all intake applications both on site and off site. Assuring that files are set up in accordance with program requirements and confidentiality practices.
• File Review: Review completed intake files for proper setup, accuracy of data, and adherence to HUD guidelines. Ensure that all necessary documentation is included and compliant with regulatory standards.
• Environmental Reviews: Assist in completing environmental reviews, ensuring compliance with safety and environmental regulations.
• Lead Safety: Work directly with unit occupants following remediation efforts to ensure that all units remain lead-safe and in compliance with regulations.
• Intake Assistance: Step in to fill the intake role as needed, providing support in processing and reviewing new intake applications and files, and assist the Federal Projects and Lead Hazard Reduction Controller when needed.
• Collaboration: Collaborate with other departments and unit occupants to ensure smooth intake processes and accurate data management.
• Performs other duties as required.

KNOWLEDGE, SKILLS AND PERSONAL QUALITIES:

• High school diploma or equivalent required.
• A bachelor’s degree in a related field or equivalent experience in intake or housing operations is preferred.
• Bilingual preferred.
• Proficient with the Microsoft Office suite.
• Knowledge of the hazardous exposure to Lead.
• Knowledge of LIHEAP and HUD guidelines and regulations.
• Experience supervising individuals and providing training and support.
• Detail-oriented with the ability to analyze and verify data for accuracy.
• Familiarity with the environmental reviews process and lead safety procedures preferred.
• Excellent communication and interpersonal skills for working with staff and unit occupants and homeowners.
• Ability to work independently and manage multiple priorities.
• Ability to prepare clear and concise reports.
• The ability to operate modern office equipment includes but is not limited to a personal computer, calculator, copier, multi-line telephone system. Ability to save the documentation in proper files, and upload files.
• Ability to speak and write effectively.
• Ability to establish and maintain effective working relationships with associates, public, DOH staff, homeowners and unit occupants of different backgrounds.
• Ability to perform other duties as needed and/or required.

OR: Any combination of education and experience that shall be substantially equivalent to the above education and experience.

PHYSICAL DEMANDS:  Work requires some agility and physical strength, such as moving about construction sites, over rough terrain, or standing/walking for much of the workday.  Employee is exposed to outdoor work, traffic, loud noises, emotional stress, and risk of personal injury. Duties are largely mental rather than physical, but may require minimal motor skills for activities such as moving objects, operating a personal computer/office equipment, sorting papers, or operating a motor vehicle. Position requires constant reading of documents and reports for understanding. Employee is not required to distinguish colors.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer